Improve everyday patient communication
See where a dedicated device can support reception, triage, ward care, diagnostics and discharge.
Explore healthcare use cases →Healthcare translation technology
Pocketalk healthcare translation
A secure, dedicated voice and camera translation device for everyday healthcare communication, backed by Irish implementation, training and support.Request a healthcare demo →
Who it is for
Hospitals, community care, public services, detention and education
Problem solved
Frequent everyday communication across language barriers
Smart Medical support
Demonstrations, governance guidance, Ventana, training and rollout review
Choose your route
What are you trying to achieve?
Start with the situation closest to yours. Each route leads to the most relevant information or next step.
Review privacy and appropriate use
Examine security assurance, organisational controls and the boundary with professional interpretation.
Review governance →Plan a managed rollout with Ventana
Discuss device naming, usage visibility, language insights, training and adoption review.
Request a Ventana demo →Secure healthcare communication
Give every patient a better chance to be understood.
Pocketalk gives healthcare professionals an immediate way to support routine conversations with patients and families who speak different languages. It combines two-way voice translation, camera translation and a dedicated device that is simple to deploy across clinical services.
Arrange a healthcare demonstration
01
Built around everyday patient care
Secure
Designed with privacy and enterprise security in mind, including GDPR controls, HIPAA attestation and ISO 27001 information security assurance.
Immediate
Support routine conversations at reception, triage, bedside, outpatient clinics, maternity services, diagnostics and discharge without waiting for a scheduled call.
Simple
Access more than 90 languages through voice and camera translation on a dedicated handheld device with global mobile data and Wi-Fi.
Irish-language media coverage
Featured on RTÉ Raidió na Gaeltachta
Pocketalk on Iris Aniar
Smart Medical director James Reihill spoke with Iris Aniar about Pocketalk and how the dedicated translation device can support everyday communication. Listen to the eight-minute interview in Irish.
Listen on RTÉ Raidió na Gaeltachta →Independent editorial coverage. This link does not imply endorsement by RTÉ.
02 · Pocketalk device
Translation at the point of care
Use Pocketalk for frequent, lower-risk interactions such as registration, directions, comfort checks, routine care instructions, appointment preparation and practical discharge support.
- Two-way voice translation
- Camera translation for printed text
- 92+ supported languages
- Five-year global mobile data plan
- Noise-cancelling microphones
- No patient or staff phone required
Appropriate use: professional interpretation remains appropriate for informed consent, complex diagnosis, safeguarding, end-of-life discussions and other high-risk or legally significant conversations.
03 · Ventana software
Manage a Pocketalk fleet with confidence
Ventana is Pocketalk’s central administrative platform for organisational deployments. It helps authorised teams understand how devices are being used and keep oversight of a growing fleet across departments and locations.
- View device activity and fleet status
- Review usage trends and languages used
- Rename devices by ward, department or location
- Identify low-use devices that may need staff support
- Support remote management and device controls
- Export available reporting for governance review
04
Irish implementation and governance support
Smart Medical supports healthcare organisations from the first demonstration through deployment planning, staff training, device naming, Ventana setup and ongoing usage review. This creates a practical pathway for introducing translation technology consistently across wards, clinics and community services.
Hospitals and maternity services
Community and primary care
Hospices and outpatient teams
Onsite training and ongoing support
Additional sectors
Wider public-service applications
Government, policing and detention
For routine operational communication in public services, policing, prisons and detention centres. Professional interpretation should be used for interviews, legal rights, evidence and other high-risk exchanges.
Education
For everyday communication with students, parents and guardians in schools, colleges and student-support services, with professional interpretation retained for safeguarding and formal matters.
Frequently asked questions
Questions our customers ask
Clear answers before you request a demonstration or quotation.
Is Pocketalk suitable for healthcare communication?+
Pocketalk supports frequent, everyday communication such as reception, directions, comfort checks and routine care instructions. Professional interpretation remains appropriate for high-risk, complex or legally significant conversations.
Does Pocketalk store conversations?+
Conversation history can be disabled for organisational deployments. Smart Medical can explain the available privacy, security and device-management controls during governance review.
What is Ventana?+
Ventana is the administrative platform for managing an organisational Pocketalk fleet, including device visibility, usage and language insights, naming by location and available reporting.
Does Pocketalk need Wi-Fi?+
Pocketalk can use its included mobile data plan where coverage is available, with Wi-Fi as an additional connectivity option.
Does Smart Medical provide training?+
Yes. We provide demonstrations, rollout planning, onsite staff training, Ventana setup and ongoing usage review for Irish organisations.
Decision-maker guide
Evaluate Pocketalk for your healthcare setting
A practical overview for clinical, governance, IT and procurement teams considering dedicated translation technology.
Faster everyday communication
Support frequent, lower-risk conversations without relying on a patient or staff member’s personal phone.
Consistent organisational rollout
Use a dedicated device with training, naming and governance guidance across departments and locations.
Fleet visibility with Ventana
Give authorised teams usage, language and device insights to support adoption and review.
- Hospital reception, triage and ward teams
- Maternity, outpatient and diagnostic services
- Community healthcare and primary care
- Routine public-service communication
Professional interpretation remains appropriate for informed consent, complex diagnosis, safeguarding and other high-risk or legally significant communication.
- Translation
- Two-way voice and camera translation
- Languages
- More than 90 supported languages
- Connectivity
- Included mobile data plan plus Wi-Fi
- Device management
- Ventana organisational fleet platform
- Security assurance
- GDPR controls, HIPAA attestation and ISO 27001 assurance
Next step
Request a Pocketalk and Ventana demo →Discuss the right configuration with our Irish team.
Tell us about the setting, users, quantities and current equipment. We will respond with relevant options, clear pricing or a demonstration.
Why customers can proceed with confidence
Healthcare experience behind the deployment
Technology assurance matters, but so does the team that helps you introduce it. Smart Medical supports Irish organisations from demonstration and governance review through rollout and Ventana fleet adoption.
Evidence in Irish healthcare
Pocketalk has been supplied to healthcare organisations across Ireland, including major hospital and public-health settings.
Security clearly documented
GDPR controls, HIPAA attestation and ISO 27001 assurance are presented for governance and procurement review.
Supported beyond delivery
Smart Medical provides demonstrations, rollout guidance, training and Ventana fleet-management support for organisational deployments.
For informed consent, complex diagnosis, safeguarding and other high-risk communication, organisations should continue to follow their professional interpretation policies.
01Clinical understanding
Practical guidance grounded in healthcare experience.
02Irish implementation
Demonstrations, rollout planning and responsive local support.
03Nationwide service
Onsite technical support for organisations across Ireland.
04Long-term partnership
Training, consumables, maintenance and review after delivery.
Sales · Demos · Nationwide service
Talk directly to the Smart Medical team.
Choose the enquiry route that suits your objective. We will review the details ourselves and respond with the relevant advice, pricing, demonstration or service plan.
Direct to our Irish teamClear ownership of every enquiryClear, relevant next steps
091 734 104
info@smartmedical.ie
An Spidéal, Co. na Gaillimhe